FAQs

Ordering & Payments

Q: How do I place an order?
A: Simply browse our store, add your favorite sneakers to your cart, and proceed to checkout. Follow the prompts to enter your details and select a payment method.

Q: What payment methods do you accept?
A: We accept credit/debit cards, instant EFT, PayFast, Paystack, and other secure payment options.

Q: Can I pay cash on delivery?
A: Unfortunately, we don’t offer cash on delivery. All payments must be completed online before your order is processed.

Shipping & Delivery

Q: Do you deliver anywhere in South Africa?
A: Yes! We deliver nationwide through reliable courier services -  Aramex, PostNet and PEP Paxi.

Q: How long does delivery take?
A: Delivery typically takes 2–5 business days (weekends & public holidays not included) depending on your location.

Q: How much is the shipping cost?
A: Shipping fees depend on your location and order size. The cost will be calculated at checkout.

Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp to monitor your delivery progress.

Returns & Exchanges

Q: Can I return or exchange my sneakers?
A: Yes, we accept returns and exchanges within 3 days of delivery, provided the sneakers are unworn and in their original packaging.

Q: How do I start a return or exchange?
A: Contact our customer support team with your order details, and we’ll guide you through the process.

Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the return fault is ours or incorrectly shipped.

General Questions

Q: How do I know my sneaker size?
A: Check our size guide available on each product page to find your perfect fit.

Q: Are your sneakers authentic?
A: Absolutely! We only sell AAA quality products.

Q: Do you have a physical store?
A: We operate exclusively online, ensuring convenience and competitive pricing for our customers.

Q: How can I contact customer support?
A: Reach out via email or WhatsApp, and our team will assist you as soon as possible.